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ID Document guidance

Uploading an ID document suitable for an ID check

When uploading an ID document please ensure the image is high quality and all the details are clear. The guidance below will provide a few examples of what is acceptable and what isn't.

The document needs to clearly show security details

Can you zoom into the image and make out the watermarks and fine detailing? An image that looks like this when zoomed in will be rejected.Screenshot 2019-05-31 at 13.51.38

You should be able to make out fine details

id-doc-good

You should also make sure any images are taken straight on, and no part of the image is blurry or out of focus or has been obscured by reflections or flashes.

Images should be complete and not cropped

Don't crop images of the document, they should show the full document up to the edges, for example this image would be rejected.

Screenshot 2019-07-08 at 10.27.34-1

Documents should be valid

If a document has passed its expiry date it will be rejected.

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