When uploading an ID document please ensure the image is high quality and all the details are clear. The guidance below will provide a few examples of what is acceptable and what isn't.
Can you zoom into the image and make out the watermarks and fine detailing? An image that looks like this when zoomed in will be rejected.
You should be able to make out fine details
You should also make sure any images are taken straight on, and no part of the image is blurry or out of focus or has been obscured by reflections or flashes.
Don't crop images of the document, they should show the full document up to the edges, for example this image would be rejected.
If a document has passed its expiry date it will be rejected.